If you cannot log in to your PlayMetrics account and need to reset your password, please follow the instructions below.
Note: Password reset links expire in 1 hour. If your link expires before you are able to use it, you can trigger a new password reset link by repeating the steps below.
On Mobile
1. Open the PlayMetrics app on your device, and tap Forgot your password below the login box.
2. Type in your email address and tap the Reset Password button. This will prompt our system to send an email with a link you can use to reset your account password.
3. Navigate to your email inbox on your mobile device and open the password reset email. Tap the Reset Password button in the email or click on the link.
4. Type in the new password you want to use for your account, confirm the password, and tap the Reset Password button.
5. The PlayMetrics app will refresh and prompt you to login again. Confirm your email and type in the new password you just created. Press Login.
On Desktop
Reset Password Through Email
1. Navigate to https://playmetrics.com and click the Sign In button in the upper-right corner of your screen.
2. Click Forgot your password? below the login box.
3. Select Email and enter the email you used for your PlayMetrics account and click the Send Reset Link button.
4. Check your email for the password reset email and set your new PlayMetrics account password.
Example password reset email:
Reset Password Through SMS
1. Navigate to https://playmetrics.com and click the Sign In button in the upper-right corner of your screen.
2. Click Forgot your password? below the login box.
3. Select SMS and enter the mobile phone number you used for your PlayMetrics account and click the Send Reset Code button.
4. If your mobile number was associated with a PlayMetrics account, you should receive an SMS message soon with a 6-digit code to reset your password.
Note: Reset password verification codes expire in 15 minutes.
I no longer have access to the email address associated with my account. What do I do?
If you have lost or forgotten your password and no longer have access to the email address associated with your PlayMetrics account, please contact your club administrator for assistance.
For information on how to update your PlayMetrics email address you can read the following article: How do I change my PlayMetrics account email address?