A "Network Error" when using the PlayMetrics app typically means the device you are using is connected to a network that is not allowing your device to access the PlayMetrics app (Ex. a workplace wifi connection).
Troubleshooting
The first step is to try and access the PlayMetrics app using a different WiFi connection, or switch your device to use cellular data (certain WiFi networks, particularly workplace WiFi networks can produce a "Network Error" when using the PlayMetrics app).
If you are still having a "Network Error", the second step is to force close the PlayMetrics app, and re-launch the app. Please follow the instructions below to force close the app.
- From your device home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
- Swipe right or left to find the app that you want to close.
- Swipe up on the app's preview to close the app.
- Re-launch the PlayMetrics app.
If you are still experiencing issues, please reach out to us at support@playmetrics.com and please provide us with some information about the device you’re using (iPhone, Android, Mac, PC, etc.)